Customer Service Is Broken—By Design. I Help Audiences Fix It.
Keynote speaker. Author of Hold. Former exec turned truth-teller. As seen on NPR, NBC, Fox Business.
Amas in the News
Why Amas?
I don’t give inspirational fluff. I give the truth.
I’ve run billion-dollar service organizations and designed the very systems people now hate. I’ve seen how customer service was broken on purpose—by design.
Now, I speak to teams ready to fix it.
“The Customer Service Lie” Why It’s Broken on Purpose—and How to Fix It
The Customer Service Lie
Most customer service systems weren’t designed to help you—they were designed to make you go away quietly. In this provocative keynote, Amas exposes how companies engineer frustration and what bold leaders can do to fix it.
Customer Therapy
Customer relationships follow the same arc as romantic ones: passion, disappointment, and surrender. In this brutally honest and laugh-out-loud keynote, Amas acts as your service therapist—unpacking unmet expectations, AI overreach, and why your customers don’t want another survey. They want a partner.
Automated and Alone
Companies are replacing humans with bots, not to serve customers—but to avoid them. In this provocative keynote, Amas dissects the AI hype cycle, shows how automation is eroding trust, and lays out how to use technology without losing your soul—or your customers.
