Ep 3: Customer feedback is NOT a gift

I used to work at a  warehouse many years ago, and let’s just say it was not going well, I was somehow working my hardest and still falling behind. My supervisor pulled me in his office and started his speech with “Amas I want you to know that feedback is a gift” then went on to tell me all the dozen ways I sucked at my job. I remember thinking what contest in hell did I win to receive this crappy gift of Feedback.

 

 

I have since heard that same quote “Feedback is a gift” repeated time and time again throughout my career. So it’s no wonder seemingly every company on earth is collecting customer feedback, and I frankly think it has to stop. On this episode I examine this practice and provide my views on the matter and begin to lay out what the future may look like.

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