Ep 16: To win, Stop Putting Customers First

I was definitely not my mom’s favorite kid growing up, there were 4 of us and most days I hovered between 3rd and 5th depending on how she felt about the Goldfish at that moment. I am not bitter, I had a good run, 4 consecutive years as an only child is more than most get. Pecking order matters. We all know it.

Like my mom, your organization has stakeholders it loves very much – End consumers, Vendors, Shareholders, Employees – one of them has to be the favorite.


On today’s show we take a macro view, and answer the question who comes first? Who do you prioritize? Customers over Employees? Employees over Customers? Is it all about Shareholders. We explore a few examples and come to one clear conclusion.





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